We have years of experience building excellent customer experiences. We can help you do just that, build Excellent Customer Focus within your organization. You see customer service is a lot like safety. If you think you can just have one training workshop or if you think everyone knows that. It is common sense! Then you have already failed. Like safety, customer service has to be reinforces often and kept in front of our minds. It has to become a habit. However, because we are busy, we often have high turnover (which is another problem), and we are human – we have to create a culture of service. It has to be systematic, repeatable, and sustainable.
We know how to do all that and have helped other organizations do just that. Plus we are fun to work with!