Customer and/or Patient Experience has become the newest approach to good old customer service. Within HealthCare, often we forget that “Care” is the name of the game. It extends deeper than providing health advice and procedures, it is the relationship building part that ultimately drives demand for our service. Care leads to a viable business and the “R” word “Revenue.” Excellent Customer Focus is one of the Seven Attributes of Excellent Management.
During these workshops, Craig will show how to build excellent customer focus based on the Three Phases and Five Attitudes an Excellent Culture of Service.