Customer Service Focusing on Continuous Improvement
We help build an excellent culture of service to put the CARE back into HealthCARE and SERVICE back into your Customer SERVICE reputation. We have training and facilitation support to help build an Excellent Culture of Service. Ask us about the full year of evergreen training that helps your people master one small part a a time.
Program/Project Management Support
Project Management is the key to implementing a change. We can help you implement anything. We can also help you with training, providing temporary support, or by finding that idea Project Manager Candidate. Ask us about the Agile certifications training and the levels of Project Management trainings.
Continuous Improvement - Lean Six Sigma
We can show you how to build excellent quality and productivity improvement programs. We can also support you by finding those systems and processes to improve. Then help you build that talent internally. Ask us about the different levels of Lean Six Sigma training as well as the very easy to understand 3 Phases of Continuous Improvement.
Help to Make Things Happen and Master Change
We have the tools to help you master all things change. Technical Change Control (Configuration Management), Organizational (People) Change Management (Transtiona Management), and Implementing Changes (Project Management) is what we do. Ask us about the different levels and types of each training.
Mastering Basic Project Management – Coaching and Fun Online Experience
The Boost You Need to Change Your Life – Our next Coaching Group Begins soon.
Are you looking to understand project management in today’s world? Or maybe you are new to project management and want to understand what to do and how to do it? Here is your chance to get the help you need to master the concepts related to project management. Craig has coached hundreds of students and developed and taught project management workshops and courses at several universities. He has taught corporate classes for several professional training organizations. He has also lived it as a consultant and program/project manager on hundreds of projects.
Change Mentor App – Put a Mentor in Your Pocket!
How can I be a more efficient project leader? What is the best way to move into management today? How can I help my company stay afloat with fewer people to handle projects? How can I be confident and prepared to lead in this changing environment? What can I do to improve the outcome of new or existing projects? How can I make a positive change in my life with change as the only constant? How can I learn to manage people if I’ve only focused on technical skills in the past? Is there an easier way to hone my management skills?
Ask us about the FREE Weekly Webinars on different Subjects and the Podcasts with interesting guests.
Put a Mentor in Your Pocket – Download our App!
The Strategy and Storms of Chaos Model You’ll Learn About:
Organizing the Waves of Trends: Seeing and steering into or preparing for trends and future events.
Preparing for the Lightning of the Unexpected: Managing risk and preparing for emergencies.
Maximizing Buoyancy Keeping Your Organization Afloat: Building up your base of allies to keep you afloat.
Fighting the Storm of Everything Trying to Sink Your Organizational Ship: Mastering the martial arts of business and competition.
Building and Sailing Your Ship: Creating a strong internal framework that affords you the greatest chance of success. We show you how to target Blue Oceans (and survive Red Oceans), Use Lean Canvas, and our Own Blue Skies (and survive Stormy Skies).
Are you looking to make yourself indispensable as a manager in today’s world? Or maybe you are new to management and want to understand what to do and how to do it? Whether you’re new to the management game or a seasoned pro, you’ll find the tools you need to help you stand out among your peers. Although this book is part of a training program, there are lots of management tools intermingled in this page-turner and it won’t break the bank.
Here’s a taste of what’s in store for you. A once-prosperous record company is in chaos when founder, Geronimo Stone, becomes ill and dies. Race headlong from tragedy to threat, to surprise solution and glorious celebration while learning to handle the most perplexing business problems of the 21st Century.
Mismanage any one of these 7 Attributes and you will never achieve “Organizational Excellence.” First, sustainability requires building Excellent Leaders and empowering everyone to lead. Before we can achieve excellence, we must build an Excellent Organizational Culture. Without Excellent Customer Focus we are missing the point of what we are here to do. Building up Excellent People is the force that makes good things happen. Mastering Excellent Core Competencies and Skills is how we deliver high quality and productive products and services. Excellence also requires mastering Excellent Continuous Improvement of Systems, Processes, Products, and Services. We never know if we are getting better or worse unless we master Excellence in Performance Measures.
This is the first book in a series. The Seven Attributes of Excellent Management is the engine of mastering positive change management. Master these seven attributes and you will have all the tools you need to be an excellent manager. It will help you, your family, and your business make sound decisions when chaos and change strike in any area of your life.
Being a great leader is about influencing others to see your vision and wanting to follow you to the ends of the earth to make it happen. Well, that may be a little melodramatic, but for the most part, that is spot on. The keyword is influencing.
This first attribute is explained with the Five Fingers (Characteristics) of the Hand of Excellent Leadership. Once you understand the five characteristics, every time you look at your hands, you’ll be reminded of what it takes to do justice to those who follow your leadership.
But it doesn’t stop there. You’ll learn about different leadership styles and when to use each one. You’ll be presented with ideas to make you think, and tools to become the best leader you can be. As you strive to be an excellent leader, others may be inspired to lead as well. That’s a testament to your ability to influence.
This is the second book in a series of eight and the first of seven attributes. The Seven Attributes of Excellent Management is the engine of mastering positive change management. Master these seven attributes and you will have all the tools you need to be an excellent manager. It will help you, your family, and your business make sound decisions when chaos and change strike in any area of your life.
A Women’s Guide to Being the Manager Everyone Wants on Their Team.
“Excellent Management” means being incredibly good at the profession and practice of managing. With the added burdens of home schooling and working from home where everyone thinks you’re available because you’re there, you may feel like you’re not doing a great job at managing anything in your life right now. If you’re like most of your peers, you probably want to scream and sometimes wonder if this is your new normal, and if it is, how will you manage. (no pun intended)
We’re here to show you that the tools you need to change your situation are simple, effective, and right at your fingertips.
Ann Jagger and Craig A. Stevens team up to give you insight into what makes an effective and efficient manager and what you need to do to become that person that others want on their projects or leading their groups. Their backgrounds could not be more different, yet their life experiences led to the same conclusions.
Workshops Available
Workshops Being Developed
Past Organizations Supported
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Providing Support with one goal – To make everyone we work with “LOOK GOOD!”
This is a teaching and problem solving website for “Our Heroes,” those returning vets and veterans of all eras who have given us so much. However, business people, students, and problem solver can also benefit from the materials in this website. You can help support us by finding a product or service that you need, that we can provide.
“If opportunity does not knock, build a door.” Milton Berle.
Our job is to introduce you and your team to some of the tools that you can use to master change and build your doors to the future. Our goal is to help you use these tools to get results. To assist you, we provide support services, one-on-one consulting, team facilitation, classroom education, POD casts, conferences, seminars, workshops, web-seminars, keynote speaking resources, brown bag lunches, and this website as back-up.
Mastering Change Management
“The only person who likes change is a baby with a wet diaper!” Mark Twain
So… Why Change? Change is going to happen! You either master change or become irrelevant.
Master Program/Project Management
Project Management is one of the tools of Excellent Management and the Primary Implementation Tool of Change Management. This site looks at all things Program/Project Management.
Continuous Process Improvement
“Either master change or become irrelevant.”Likewise, we either continuously grow or improve the things we do and produce or we limit our potential before we eventually lose our company, our organization, our jobs, our prosperity, our way of life.
The 7 Attributes of Excellent Management
To influence others to achieve results takes a systemic balance approach. Using an artist’s mobile, we are able to graphical describe the interrelationships of seven attributes related to excellent management.
Strategy and the Storms of Chaos
“Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” Sun Tzu
Project Management applies the tactics required to implement a strategy. Therefore understanding strategy is necessary to understand the value that a specific Project brings.
Video Tutorials
Tons of POD-Casts, Videos, Audios, Face-to-Face, Virtual Web-based Training, Consulting, and all manor of support. We do this to save you money.
Why you’ll love us?
We are All About People
Here to Help You Look Good