Mind-map of A Systems Approach to Change Management
This is the first step toward Craig’s next project on change management. The mind map shows a partial listing of chapters in Craig’s research on change in service organizations. It is — “A Systems Approach to Change Management and its Relationship to Operational Excellence in Healthcare and other Service Organizations.” It brings together the many business models that he has developed, his 40 years of experience as a consultant, and other research. Somewhere in this is his next dissertation.