Medical Team Management (MTM) as a Risk Management Tool
Coming soon to Nashville PMI’s Healthcare Communities of Practice (CoP) Presents – Medical Team Management (MTM) as a Risk Management Tool
Did you know that by some estimates, 95% of malpractice cases result from human error or negligence? Furthermore, 42% of malpractice cases can also be traced back to a “Failure to Communicate.” On the human side these are personal tragedies for everyone involved and on the business side, maybe the difference between profit and bankruptcy.
The “art” and “science” of how to avoid these problems can be found in the discipline of Medical Team Management (MTM). MTM has its roots in aviation safety and can be traced back to Human Factors Engineering found in Industrial Engineering (sometimes known as Management Engineering). During this presentation we will learn some of the MTM success factors, such as:
- Creating standards of care,
- Instilling a command authority,
- Improving medical team communication,
- Optimizing workload performance,
- Ensuring the availability of resources, and
- Reinforcing situation awareness.
Kevin Divers and his partner Craig A. Stevens will address these issue using Kevin’s many years as a highly respected Leader in this area and Craig’s years as an Industrial Engineer.
Kevin Divers graduated from the United States Air Force (USAF) Academy in 1998 with a double major of Human Factors Engineering and Human Behavior and Counseling. He has a Masters in Business Administration from Webster University. He was cross trained into Aerospace Physiology and became a Rated-Aerospace Physiologist after graduating from the USAF School of Aerospace Medicine. He is certified by the Defense Acquisitions University in Program Management, Acquisitions Logistics, and Test and Evaluation. To learn more about his long history and military accomplishments go to http://www.e-wbs.com/team/kevin-s-divers.
Kevin has served in leadership positions as a Flight Commander, Section Chief, Expeditionary Squadron Commander, Deputy Directorate Head, Associate Professor, Vice President, and CEO. He also was an instructor at the USAF Test Pilot School. He is a member of the American Psychological Society, American College of Health Care Executives, Aerospace Medical Association, and Aerospace Physiology Society. Kevin currently is the Chief Engineering Consultant with www.e-WBS.com and a Sales Engineer for Pro Flight Gear. Kevin founded his own company, Warrior Edge, where as a Service Disabled Veteran Owned Company he was able to sell products to the military and other government agencies that were designed by SPEAR Labs. After the sale of Warrior Edge he started a new company called Lone Star Systems and Solutions where he is once again selling specialized products to customers with unique product and training requirements. He also served as an Assistance Professor at the University of Kentucky Medical School teaching Medical Resource Management and was hired by Alphaport, Inc of Cleveland, Ohio to teach Human Factors in Mishap Investigation to the various NASA Centers throughout the United States.
Craig A. Stevens PMP, MBB, is a Management and Industrial/Systems Engineering Consultant with over 30 years of experience. He is the president of Westbrook Stevens, LLC; an Author; a Visual Artist; and was the Manager for the Process Improvement Program for HCA Physician Services, where he developed the CPI/Lean/Six Sigma program for about 800 practices. Craig has worked with both hospitals and medical practices. Before HCA, he worked as a consultant for over 100 different organizations in 25 states including (US DOD, US DOE, NASA, Lockheed Martin, Westinghouse, DuPont, etc.). For more detailed information related to Craig go to http://www.e-wbs.com/team/craig-a-stevens.