T.L1.3.W-010 – Part 1 – Introducing Customer Focus – 20150420
This is the first video in a series of videos related to building an excellent culture of service for the healthcare industry.
Building Excellent Customer/Patient Experience – Customer and/or Patient Experience has become the newest approach to good old customer service. Within HealthCare, often we forget that “Care” is the name of the game. It extends deeper than providing health advice and procedures, it is the relationship building part that ultimately drives demand for our service. Care leads to a viable business and the “R” word “Revenue.” During this workshop, Craig will introduce and show you how to build a culture of excellent customer service based on the Three Phases and Five Attitudes of Building an Excellent Culture of Service which is one of his Seven Attributes of Excellent Management.