The Change Management Umbrella
A Systems Approach to Change Management and Its Relationship to Operational Excellence in Healthcare (and other Service Organizations) October 6th 2017 – Conference on Operational Excellence at the University of […]
Building a Culture of Excellent Customer Focus
Abstract: What does high turnover, high stress, internal social cliques and infighting, shrinkage and dishonest transitions, falling revenue, and poor customer service all have in common? These are all some […]
Building a Culture of Excellent Customer Focus
What does high turnover, high stress, internal social cliques and infighting, shrinkage and dishonest transitions, falling revenue, and poor customer service all have in common? These are all some of the […]
Eligibility criteria for becoming a PMP
Go to this link to see how we might help you get your PMP Please note that the PMP certification is not domain specific. It is a generic Project Management […]
PMI – PMP Prep Course Outline
Go to this link to see how we might help you get your PMP Link to Price and Sells Page PMP® Exam Prep: Course Overview The 4-Day PMP-Prep classroom course […]
Maximizing our Competitiveness by Creating an Excellent Organizational Culture
What does high turnover, high stress, internal social cliques and infighting, shrinkage and dishonest transitions, falling revenue, and poor customer service all have in common? These are all some of […]
Improving Customers’ Experience
Building a Culture of Service One of the most rewarding programs we have is one of the simplest to implement and use. It is the Basic Customer Service training for […]
Medical Team Management (MTM) as a Risk Management Tool
Coming soon to Nashville PMI’s Healthcare Communities of Practice (CoP) Presents – Medical Team Management (MTM) as a Risk Management Tool Did you know that by some estimates, 95% of malpractice […]
T.L1.5.W.010.1 – Basic PM for Change Part 1
Project Management is one skill that every manager has to master. Tom Peters, (author and consultant) put it this way “The whole discipline and art of project management is going […]
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